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Trouble Shooting Survey Campaigns

Please follow the below steps if you are facing any issue with the survey campaign

1. Make sure you have enough credits to broadcast campaign

   To see your SMS Credit status, Go to Manage Account --> SMS Credits Status.

 2.Make sure the survey start date and end date are within the range you're testing.

3.Make sure there are questions assigned to your survey, otherwise survey will not be broadcasted.

4.If all above steps are fine, still survey is not working then text "STOP" command

  and then text in the keyword associated with survey.

 

 

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